Read Exact Sciences' response to COVID-19: A letter from our CEO, Kevin Conroy »
Why should I screen now for colorectal cancer?
Timely screening is important because when detected in early stages, colorectal cancer is more treatable.
Is your laboratory still open during the Coronavirus (COVID-10) pandemic?
Yes, our testing labs are open and our Customer Care teams are available 24/7. Plans are in place to ensure continuity of service for patients during this unprecedented time, following all safety procedures and practices. Our lab is still processing all samples that we receive and delivering results to providers within our normal two-week time. If you have any questions, including how to complete your Cologuard screening or how to schedule an at-home pick-up, please call any time at 1-844-870-8870. We’re here to help.
Will UPS still pick up packages from people’s homes?
Yes. You can still schedule a pickup (or we can schedule it for you), and UPS will deliver your sample to us. At this time, UPS has maintained delivery services except where limited by government restrictions, and Cologuard shipments have not been affected.
Like our team, UPS is closely monitoring the situation. They have plans to maintain their operations while also ensuring the health and well-being of their employees. They have hygiene practices in place in line with suggestions from agencies such as the World Health Organization.
If I have COVID-19 or have been exposed, should I still send my sample in?
If you think you have COVID-19 (novel coronavirus) and you haven't collected your sample yet, it’s important that you get better and connect with your healthcare provider regarding the symptoms you’re experiencing. However, regarding your Cologuard test, you can still collect and send in your sample as long as you are not experiencing diarrhea due to your illness.
If I do have coronavirus, will handling my Cologuard collection kit or sample get others sick?
No. The World Health Organization (WHO) and CDC have stated that the likelihood of the COVID-19 virus contaminating cardboard or other shipping containers is low. UPS is providing their employees with advice on how to help prevent exposure.
Our team members who process Cologuard samples always follow safety procedures and practices to protect themselves, from coronavirus or any other infectious disease.
If my Cologuard test comes back positive, will I be able to get a follow up colonoscopy in this environment of non-essential procedures being postponed?
Any positive Cologuard test result should be referred for a diagnostic colonoscopy. Recognizing it may be challenging to schedule a follow-up colonoscopy immediately during the COVID-19 pandemic, Exact Sciences is actively engaged in finding options to assist patients in connecting with gastroenterologists in their area.