Using & returning your Cologuard® kit

Call 1-844-870-8870 for help or schedule a pick-up now.


How to use your Cologuard kit

  • man on phone with Cologuard collection kit

    Receive and unpack your Cologuard kit. Check and use before expiration date.

  • person placing Cologuard collection container in toilet

    Place your sample container into the toilet bracket.

  • man in sweater holding roll of toilet paper

    Use your Cologuard kit to collect your sample.

  • person pouring preservative into Cologuard collection container

    Scrape your sample, then fill the sample container with preservative.

  • boxed up Cologuard collection kit

    Using the prepaid UPS label, ship the box back to Exact Sciences Laboratories within 24 hours.

Test results are usually sent to your healthcare provider or telemedicine provider within 2 weeks.

If you have any questions, Customer Care is available 24/7 at 1-844-870-8870

Returning your kit

Your Cologuard kit contains complete instructions for repacking, labeling, and shipping back your kit. You can download the instructions here. You can also watch the How To Use video here.

You must return your kit within 24 hours of collecting your sample, so be sure that a Sunday or holiday won’t slow down delivery.

Shipping Q&As

Additional important topics

Screening and mobility issues

Do not use Cologuard if you see blood in your stool

Urine in the collection container

Who’s calling? It could be Exact Sciences welcoming you and reminding you to use your Cologuard kit.

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Exact Sciences Laboratories is committed to helping people access Cologuard with telemedicine providers such as PWNHealth.

Links to all outside sites do not imply a recommendation of a particular provider by Exact Sciences, nor an endorsement of Cologuard by a telemedicine provider. Exact Sciences accepts no responsibility or liability for the content or services of other websites. All prescription decisions are made by the healthcare provider, based on the patient’s needs.

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